We Respect Your Privacy
(a) Grow Super Property Pty Ltd (ACN 686 981 466) ("we", "us", "our") respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
(b) "Personal information" is information we hold which is identifiable as being about you.
Collection of Personal Information
(a) Grow Super Property Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
(b) You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preference, respond to surveys and/or promotions, or communicate with our customer support.
(c) Additionally, we may also collect any other information you provide while interacting with us.
(d) Given our business, we may also collect information necessary for property and superannuation transactions, which can include details contained in identification documents (e.g., driver's licence or passport for verification purposes), and details related to your property ownership or investment goals.
Collection of Sensitive Information (Superannuation & Financial Data)
(a) In the course of providing our services related to property investment and self-managed superannuation funds (SMSFs), we may need to collect information that is classified as "sensitive" under the Privacy Act.
(b) This sensitive information may include, but is not limited to:
(i) Details of your superannuation holdings and balances.
(ii) Information about your SMSF, including trust deeds and member details.
(iii) Financial information for the purpose of assessing suitability for investment.
(iv) Details of your financial goals and risk tolerance.
(c) We will only collect this sensitive information:
(i) With your explicit consent; and/or
(ii) Where the collection is required or authorised by law; and/or
(iii) Where it is necessary for the establishment, exercise or defence of a legal claim.
(d) This sensitive information will be held in the strictest confidence and secured using advanced encryption and access controls, and will only be disclosed to third parties as necessary for the provision of our services and always in accordance with this Policy and the law.
How We Collect Your Personal Information
(a) Grow Super Property Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties such as real estate agents or marketing agencies. If we do, we will protect it as set out in this Privacy Policy.
Use of Your Personal Information
(a) Grow Super Property Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
(b) Grow Super Property Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
Disclosure of Your Personal Information
(a) We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services. This may include disclosing your information to title offices, financial institutions, government agencies, real estate agents, SMSF administrators, and other parties essential to the property and superannuation process.
(b) We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
(c) We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Grow Super Property Pty Ltd, its customers or third parties.
(d) Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. We will take reasonable steps to ensure overseas recipients do not breach the Australian Privacy Principles.
(e) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality.
(f) By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
Security of Your Personal Information
(a) Grow Super Property Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
(b) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us.
Access to Your Personal Information
(a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@growsuperproperty.com.au.
(b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Complaints About Privacy
(a) If you have any complaints about our privacy practises, please feel free to send in details of your complaints to info@growsuperproperty.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
(b) If you are not satisfied with our response, you have the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to Privacy Policy
(a) Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website.
Website
(a) When you visit our website: We may collect certain information such as browser type, operating system, etc. This information is used in an aggregated manner to analyse how people use our site.
(b) Cookies: We may use cookies to analyse website traffic and help us provide a better website visitor experience. You can choose to reject cookies, but this may prevent you from taking full advantage of our website.
(c) Third party sites: Our site may have links to other websites not owned or controlled by us. We are not responsible for the privacy practises of other such websites.
Anonymity and Pseudonymity
Wherever it is lawful and practicable, you have the option of not identifying yourself or using a pseudonym when dealing with us. However, due to the nature of our services, it is generally not practical for us to provide our full services to you anonymously or under a pseudonym.